Let us connect to your screen
When you are on the phone with a CMSIT technician, download the tool below and run it. We will guide you from there. No account and no password needed to start.
RustDesk
Our standard remote support tool. Fast, secure, and works on most computers. Use this one unless your technician tells you otherwise.
Download for WindowsVNC
An alternative remote tool. Only download this if your technician specifically asks you to use it during the call.
Download for WindowsVeeam Backup & Replication 12.2
Full installation ISO for CMSIT engineers. Not needed for remote support sessions. Large file, around 13 GB, so only download on a fast connection.
Download ISOHow a support session works
Download
Click the button above and save the file. Your browser may ask you to keep it, which is fine.
Run it
Open the file you just downloaded. A small window will appear with an ID and a code.
Read us your ID
Read the ID and code to your technician. You stay in control and can end the session at any time.